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Shipping and Returns

We offer local shipping via 3rd party delivery partners, J&T and QXPRESS. All orders will be processed for courier pick-up once payment has been made and verified. Please check the cut-off time to ensure your parcel can reach you on time.


The delivery and scheduling of your orders will be determined by the courier service and we do not provide specific delivery time slots due to the delivery routing, as well as the delivery load. All deliveries will be tracked, and you will be notified of your order’s tracking number. The tracking number will be sent to your email/WhatsApp as indicated by you.


FREE SHIPPING

We provide free shipping for a minimum spend of orders above:

  • $150.00 (CAARTN Club and CAARTN Biz)
  • $100.00 (CAARTN Club and CAARTN Biz+)

J&T Delivery (1-5 working days after parcel is handed over) will be the default free shipping option. If you still need your items urgently, you would have to pay for the QXPRESS delivery charges for faster delivery (Please refer to the delivery charges table below).


Final shipping charges are handled by our system and delivery charges will reflect accordingly to weight of the items purchased at check out.


SELF-COLLECTION

Self collection is strictly appointment based only, collection timing is on weekdays between 11am to 4pm.

Orders for weekend self-collection must be made before every Friday, 12pm.

If you are unable to collect your items during office hours, there is a locker that is accessible 24/7 and a pin will be given on the day of collection.


Time-slot and date options will be available for you to indicate at checkout.


Our address:

39 Woodlands Close, Mega@Woodlands, #07-15, (S)737856


For Same day Delivery/Self-Collect Orders:

Please contact us via WhatsApp (+65 8771 2271) before placing your orders. Delivery charges will depend on your order's weight and dimension.

For after office hours locker collection, your order must be placed before 3pm (Mon to Thursday).

For after office weekend locker collection, your order must be placed before every Friday, 12pm.


All payments must be done through PayNow or credit card at the checkout page.


DELIVERY




Please take note:

  • The above mentioned timings are only for us to handover the parcels to our delivery partner, delivery timings are as listed next to the option you are selecting.
  • Slow deliveries are expected for selected sale days (e.g. 1.1, 2.2, 3.3, 4.4, 5.5, 10.10, 11.11, 12.12) and peak seasons.
  • Do contact us to check if your items can be delivered to you if you need them urgently.

DISCLAIMER
Our dispatch/delivery cut-off times are clearly stated as above, CAARTN will not be liable for any late deliveries once parcels have been handed over to our delivery partners.

INTERNATIONAL DELIVERY
We are currently only delivering in Singapore but we do want to eventually open up the option to deliver internationally!

RETURN & REFUND POLICY
Strictly no exchanges and refunds once goods are sold.
If there are any product defects or missing items in your order, please inform us within the first 7 days upon completion of your order.
Any disputes (e.g. refunds, broken items) made after the first 7 days will be evaluated on a case-by-case basis and the management reserves the rights to the outcome of the dispute.
Any refunds processed will be automatically converted into store credits and credited into your member account within 7 working days.
By purchasing any items on our website, you are hereby complying to the terms listed above in our delivery and returns policy.