Your Shopping Cart is empty.
{{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }} {{ (item.variation.media
                    ? item.variation.media.alt_translations
                    : item.product.cover_media.alt_translations) | translateModel
                }}
{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.buyandget.label' | translate }}
{{ 'product.gift.label' | translate }}
{{ 'product.addon_products.label' | translate }}
{{item.product.title_translations|translateModel}}
{{ field.name_translations | translateModel }}
  • {{ childProduct.title_translations | translateModel }}

    {{ getChildVariationShorthand(childProduct.child_variation) }}

  • {{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

    {{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.variation.name}}
{{item.quantity}}x S$0 {{ item.unit_point }} Point
{{addonItem.product.cover_media.alt_translations | translateModel}}
{{ 'product.addon_products.label' | translate }}
{{addonItem.product.title_translations|translateModel}}
{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

FAQ



General

Q: Can we see samples of the product before purchasing?
A: Yes, you can come down to our office to view our products. Please make an appointment via Whatsapp before heading to our office. 

Mon-Fri: 11am to 3:30pm
Sat, Sun & PHs : Closed

if you are looking for an appointment outside of office hours, please contact us directly to arrange and we will try our best to meet that timing. :)

Q: If I have a home-based business/ACRA registered business, can I create a business account with CAARTN?
A: Yes. Please fill up the google form found in the membership page here. We will get back to you within 3 working days!

Q: I would like to complain about something!
A: Please direct your complaints to this page here if you are a non member. If you are a member you can just send us a message via the message system and we reply you as soon as we can!

Q: Are your items food-safe?
A: You can only place food directly on items listed "Food Safe" in our catalogue. Please do not place any food on items that do not have this label as they will absorb the oil/water from the food. Please place either baking or wax paper underneath your items. 

Membership

Q; How can we earn points?
A: Every $1.00 spent will give you 1 point.

Points will only be credited 1 day after your order is completed.

Earn extra points when you do the following:
  • Leave us a review
  • Recycle your cupcake inserts and drawer box dividers
For more information, please check out the details listed in the description of each item. 

Q: What are points for?
A: Points are auto converted to cash which can be used to offset your future purchases!

Every 100 points = $1.00 cash credit

Points can also be spent in the bazaar to redeem free gifts or services! 

Q: What are store credits for?
A: Store credits are equivalent to cash and will usually be credited under these circumstances:
  • Birthday Credits ($3.00 store credit (Expires after 180 days)  will be credited to your account on the day of your birthday!)
  • Refunds will be credited back as store credits if there are disputes with your items ordered.

Q: Where do I find my voucher pack?
A: Your codes are shown within your profile, under the "Coupon" tab. 

Here's a breakdown of the voucher pack:
  1. 3x $4 Off (Min. spend $40.00)
  2. 1x 5% Off (Min. spend $10.00)
  3. 1 x 5% Off Your First Order (No min. spend)
Coupons will be refreshed every 3 months 
You can only use one coupon per order and you can combine them with store credits or points to save even more!

Q: What's CAARTN Club?
A: CAARTN  Club is for individuals wanting to purchase packaging for their personal needs!

Q: What is CAARTN Biz?
A: CAARTN Biz is for aspiring business owners or current businesses who are looking to buy our products in bulk. You can find out more info here

Q: How many tiers are there in the membership?
A: Two tiers each! The more you spend with us in the long run. The more the savings!

Q: I am an existing customer that have purchased from you, will previous purchase be converted into points?
A: We are sorry but we won't be crediting any points for previous purchases. :(

Payment

Q: What are the payment methods accepted through the website?
A: We accept PayNow, GrabPay and credit cards. There will be a minimum amount of $20.00 (excluding delivery charges) before you can checkout with Grabpay or credit card.

Q: Can I pay by cash if I am self-collecting my items?
A: We do not accept any cash payment, please make full payment via the website before heading down to collect your items.

Delivery

Q: Do you provide shipping?
A: Yes, we do provide shipping within Singapore. You can read more about it here.

Q: Why are my items not reaching me on time?
A: Our delivery timings are provided by 3rd party logistics companies and these are the promised fulfilment timings given by them. CAARTN has no control over the delivery timings and if they delay delivery. We strongly recommend you to self collect your items if you need them very urgently. 

Refunds & Returns

Q: Can we exchange items that are the wrong size?
A: We do not allow any exchange if items are bought for the wrong size as there are measurements listed in all the description of our items. 

Q: I received the incorrect amount of items for my order!
A: We are sorry that this had happened, please drop us a text on WhatsApp here so we can either follow up with you and ensure the missing items reach you!

Q: Can I refund my items after I have placed my order?
A: Strictly no refunds after orders are placed or goods are delivered. For more information, please click here for our Return & Refund Policy